Frequently Asked Questions

Whether you’re tackling everyday messes or unexpected emergencies, KleenRite is here to help keep your home or business clean, safe, and healthy.

 

These FAQ provides answers to the most common questions about our wide range of services—from carpet cleaning and duct care to mold remediation and 24/7 restoration. We proudly serve Central Illinois communities and are committed to quality, reliability, and exceptional customer care. If you’re wondering what to expect, how to prepare, or how to schedule, you’ll find the answers here. Let’s get your space KleenRite clean!

General Services

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What services does KleenRite offer?

KleenRite provides a comprehensive range of cleaning and restoration services, including:

  • Carpet Cleaning
  • Commercial Carpet Cleaning
  • Duct Cleaning
  • Furniture & Upholstery Cleaning
  • Mold Removal & Allergen Treatment
  • Pet Odor and Stain Removal
  • Rug Cleaning
  • Smoke & Fire Damage Restoration
  • Tile & Grout Cleaning
  • Water Damage Restoration

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What areas does KleenRite serve?

KleenRite serves various locations in Central Illinois, including Champaign, Urbana, Savoy, Mahomet, Monticello, Rantoul, St. Joseph, Tolono, Philo, and surrounding areas.

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How can I schedule a service?

You can schedule a service by calling 217-351-4930 or by filling out the online form at kleenrite.net.

Commercial Cleaning Services

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Does KleenRite offer cleaning services for businesses and offices?

Yes, they offer full-service commercial carpet, tile, and upholstery cleaning, including after-hours appointments to avoid disrupting business operations.

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Can I set up a maintenance schedule for regular commercial cleaning?

Absolutely. KleenRite works with businesses to create custom cleaning schedules—monthly, quarterly, or seasonal—depending on traffic and needs.

Residential Cleaning Services

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Do I need to move my furniture before a cleaning appointment?

KleenRite recommends removing small items and breakables. The KleenRite team can move light furniture like chairs and end tables, but larger items (e.g., beds, dressers) should be moved prior if possible.

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Is the cleaning process safe for children and pets?

Yes, KleenRite uses eco-friendly, non-toxic products that are safe for both kids and pets. They also ensure proper ventilation and drying to maintain a healthy environment.

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How long does it take for carpet to dry after cleaning?

Drying times vary but generally take between 6–12 hours. Using fans or opening windows can speed up the process. Optional high-velocity air movers can reduce drying time significantly.

Carpet & Upholstery Cleaning

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What is KleenRite’s carpet cleaning process?

KleenRite employs a thorough 12-step carpet cleaning process, which includes:

  1. Pre-inspection
  2. HEPA vacuuming
  3. Pre-treatment of spots
  4. Application of emulsifier
  5. Agitation of carpet fibers
  6. Dwell time for effective cleaning
  7. Hot water extraction
  8. Application of protective coating (with optional six-month spot and spill warranty)
  9. Use of high-velocity air movers for drying (optional)

  10. Grooming of carpet nap (optional)
  11. Post-cleaning inspection
  12. Follow-up call to ensure satisfaction

For more details, click here.

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How often should I have my carpets and upholstery cleaned?

It is recommended to have carpets and upholstered furniture professionally cleaned every 12 to 24 months, depending on usage and environmental factors.

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Do you offer upholstery cleaning services?

Yes, KleenRite provides professional furniture and upholstery cleaning services, ensuring the removal of dust, allergens, and soil particles to maintain a clean and healthy home environment.

Pet Concerns

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Can KleenRite handle pet stains and odors?

Yes, KleenRite specializes in removing pet stains and odors from carpets and upholstery. Our cleaning process targets the source of the odor and stains, ensuring a clean and fresh environment. Learn more here.

Tile, Grout & Hard Surface Cleaning

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How often should tile and grout be professionally cleaned?

High-traffic areas benefit from annual cleaning. Kitchens, bathrooms, and entryways especially accumulate grime that DIY methods can’t fully remove.

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Do you seal grout after cleaning?

Yes, sealing is recommended and offered as part of the tile and grout service. It helps prevent future staining and extends the life of your floors.

Area Rug Cleaning

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Can I drop off area rugs for cleaning?

Yes, customers can drop off area rugs at KleenRite’s location by appointment. Please give us a call before bringing your rug to our office to ensure staff is available. to help you unload your rug. Pick-up and delivery options may also be available depending on your area. Give our office a call at 217-351-4930 to see how we can best accommodate you.

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Do you clean delicate or antique rugs?

Yes. KleenRite uses specialized techniques and gentle, pH-balanced solutions for handmade, wool, silk, and antique rugs to ensure safe and effective cleaning.

Duct Cleaning Services

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Why should I have my air ducts cleaned?

Over time, dust and debris can accumulate in air ducts, leading to poor indoor air quality and potential health issues such as asthma and allergies. Professional duct cleaning helps remove these contaminants, improving air quality and system efficiency.

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What is KleenRite’s duct cleaning process?

KleenRite’s duct cleaning involves:

  • Pre-inspection of the HVAC system
  • Use of pressurized air and powerful vacuums to remove debris
  • Cleaning of supply and return vents
  • Agitation tools to dislodge caked-on dirt
  • Final inspection and cleanup

For more information, click here.

Restoration Services

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Does KleenRite offer emergency restoration services?

Yes, KleenRite provides 24/7 emergency restoration services for water, smoke, and fire damage. Our certified technicians aim to be on-site within an hour to assess and begin the restoration process.

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What is included in the restoration services?

Restoration services include:

  • Water extraction and drying
  • Smoke and soot removal
  • Odor elimination
  • Mold remediation
  • Structural repairs
  • Coordination with insurance companies

Give us a call at 217-351-4930 to learn more and how we can help you.

Fire & Smoke Damage

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What does the smoke damage restoration process involve?

KleenRite removes soot and residue, deodorizes the space, and uses air scrubbers and ozone treatments to purify the air. They can also clean affected surfaces and contents.

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Is it safe to remain in my home after smoke damage?

It depends on the extent of the damage. If air quality is compromised, KleenRite may advise temporary relocation until cleaning and deodorization are complete.

Water Damage Restoration

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What should I do while waiting for the KleenRite team after a water emergency?

If safe to do so, shut off the water source, remove electronics or valuables from affected areas, and avoid walking on wet carpets to prevent further damage.

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Will KleenRite help with insurance claims?

Yes, our team will document damage, provide necessary paperwork, and work directly with your insurance adjuster to streamline the claims process.

Mold & Allergen Treatment

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How does KleenRite address mold and allergens?

KleenRite offers mold removal and allergen treatment services, including:

  • Assessment of affected areas
  • Removal and cleaning of mold-infested materials
  • Application of antimicrobial treatments
  • Recommendations for preventing future growth

Customer Support & Scheduling

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What are your business hours?

Typical hours are Monday through Friday, 8:00 AM to 5:00 PM. Emergency restoration services are available 24/7.

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How far in advance should I schedule an appointment?

Appointments are often available within a few days, but busier seasons (spring/fall) fill quickly. Call early to secure preferred times, especially for larger jobs.

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Do you offer reminders or confirmations for scheduled services?

Yes, clients receive a confirmation call or text the day before the scheduled appointment, and reminders can be sent upon request.

Estimates & Guarantees

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How can I get an estimate for services?

You can request a free, no-obligation estimate by calling 217-351-4930 or by filling out the online form here.

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Does KleenRite offer any guarantees?

Yes, KleenRite offers a 100% satisfaction guarantee on our services. If you are not satisfied with the results, they will work to address your concerns.